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Service

Toshiba TEC - Printer Warranty

Toshiba Printer Warranty

The warranty for all Toshiba printers is split into two parts with a warranty for the printer unit and a separate warranty for the thermal printhead. These are the Printer Warranty and the Printhead Warranty. These provide their own and separate cover for on-site repair and return to base repair.

Registering Warranty

All hardware has to be registered in order to validate both the printer warranty and the printhead warranty. The registration is handled by us and takes up to 5 working days.

After the Warranty

After the printer warranty has expired Toshiba provide a range of service options to provide maintenance cover. These take the form of on-site repair by engineers and a return to base cover.

What's included

The Printer Warranty includes the costs of all call outs, labour and parts used in the repair of the printer—excluding printheads.

On-site call out response time is 8 working hours (best endeavours) based upon the standard working week of Monday to Friday, 9:00am to 5:30pm—excluding public holidays.

Return to base turnaround is 5 to 7 working days (best endeavours) from receipt of the printer to the Toshiba workshop.

Toshiba Printer Warranty

Model On-site cover RTB cover
Toshiba B-EX4 3 months 21 months
Toshiba B-SX5 and B-SX4 3 months 21 months
Toshiba B-SX6 and B-SX8 3 months 21 months
Toshiba B-852 3 months 9 months
Toshiba B-SA4 3 months 21 months
Toshiba B-SX600 3 months 21 months
Toshiba B-SV4 N/A 12 months
Toshiba B-EV4 N/A 12 months
Toshiba B-EP N/A 12 months
Toshiba B-SP2 N/A 12 months
BX range 3 months 21 months

Terms and Conditions

  1. Warranty is only applicable to machines that are registered.
     
  2. Warranty does not cover the supply of consumables such as thermal print heads, thermal ribbons, printhead cleaners, label stocks, memory cards or batteries.
     
  3. Warranty does not cover the use of the equipment with any materials or supplies that have not been approved by Toshiba TEC.
     
  4. Warranty does not apply if the user keeps or uses the equipment in environmental conditions that do not comply with the specifications of the equipment.
     
  5. Warranty does not cover any service call/repair due to damage caused by accident, misuse, negligence, inadequate maintenance, operator error, label jam, software errors, fire, theft or break in.
     
  6. Warranty does not apply if the end user allows any person (other than a person authorised by Toshiba TEC) to undertake any repair, adjustment or modification of the equipment.
     
  7. Warranty does not cover failure of the equipment due to incorrect software set-up.
     
  8. Warranty does not cover external software and third party hardware.
     
  9. Warranty does not cover the running of the machine outside of the specifications of the equipment.
     
  10. Warranty cover begins once registration is complete.

How to request a repair

All requests for an on-site call out or a return to base repair are administered by Progressive ID Ltd.

When booking please state the following:

  • Your name, company and contact number
  • Serial number(s) for the printer(s)
  • Brief details of the fault

Call 01892 837722 or email support to request either an on-site visit or a return to base repair.