Service
Toshiba TEC - Ad-hoc Service
Toshiba Ad-Hoc Service
Ad-hoc services are a lower priority than contract services with response times up to 5 working days—typical response is 1 or 2 days. Ad-hoc services are fully chargeable for the engineer call out, labour on-site and the cost of all parts.
On-site prices
On-site call outs are charged at £80 and includes the first 30 minutes of labour. All subsequent labour is then charged at £60 per hour. If a unit is uplifted to the Toshiba workshop the minimum charge for repair will be £120. All parts used in the repair, including thermal printheads, will be charged at full RRP.
Return to Base
Workshop labour is charged at £60 per hour where all parts are chargeable. Repair turnaround is 10–12 working days (best endeavours) from receipt of the faulty printer or printhead to the Toshiba workshop. RTB Contracts do not cover the cost of delivery to the Toshiba workshop.
Terms and Conditions
- All RTB must be packed in original boxes or suitable alternative. Any item damaged in transit is the responsibility of the sender. Any item packaged incorrectly will be returned in the correct machine box with the cost being added to any repair charge.
- Any item sent to workshop must be sent with correct paperwork and evidence as applicable. Items sent with incorrect paperwork or evidence may result in an administration charge and may invalidate any warranty.
- Printheads under warranty can only be claimed if the platen is replaced at the same time as the print head and is chargeable at full RRP.
How to request a repair
All requests for an on-site call out or a return to base repair are administered by Progressive ID Ltd.
When booking please state the following:
- Your name, company and contact number
- Serial number(s) for the printer(s)
- Brief details of the fault
Call 01892 837722 or email support to request either an on-site visit or a return to base repair.