Terms and Conditions

Printhead warranty carries the same terms and conditions as specified on the Printer Warranty page on this site as well as the following:

1. Warranty is only applicable to machines that are registered.
    
2. Always ensure that the ribbon is wider than the label and backing paper. Ensure ribbon is at least 6mm wider than the width of the backing paper.
    
3. Warranty does not apply if the end user allows any person (other than a person authorised by Toshiba TEC) to undertake any repair, adjustment or modification of the equipment.
    
4. Toshiba TEC only recommend the use of approved ribbons. Please note that the Toshiba TEC references for these products are AW3, SW1, AG2, AG3, AG4, AG5, RG2, RS1, SG2, AS1, AS2, AS3 and SS1. Problems arising from the use of non-approved ribbons will be recharged by Toshiba TEC to users. Use of non-approved thermal transfer ribbon will invalidate warranty claims on print heads, and may result in future charges for call out and labour.
    
5. Do not store the media and ribbon for longer than the manufacturers recommended shelf life. Store media rolls on the flat end. Do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality. Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the printhead life. Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct sunlight, temperature, high humidity, dust or gas.
    
6. Always avoid use of adhesives, which may “bleed” onto working parts of the printer, including the printhead.
    
7. Perforated media must have the perforations punched away from the printing surface of the stock. If the perforations are punched towards the printing surface, the resulting rough surface will cause premature print head failure. This is not covered by the print head warranty.
   
   For guide see Toshiba Print Head Warranty - Perforated Media
    
8. Toshiba TEC approved cleaning materials should be used. Do not use sharp or metal objects to clean the printhead.
    
9. The print head voltage (temperature) should be set to 0. Use of settings up to 2 or 3 are acceptable however prolonged use of temperatures exceeding 3 should be avoided as this may lead to premature failure and invalidate the warranty.
    
10. Thermal Direct stocks must be printed at lower speeds compared to printing with Thermal Transfer ribbon. For plain coated direct thermal stock print speed must not exceed 5 ips and preprinted thermal coated stocks must not exceed 3 ips.
     
11. Warranty cover begins once registration is complete.