Telephone: 01732 850070

Part of the Reflex Group

Datalogic - Ease of Care

Datalogic provide three service contracts (extended warranties) to enhance the standard warranty with improved turnaround time and cover against accidental damage, and wear and tear.

Important Information

These service contracts can only be taken out against specific mobile computer products – Memor, Skorpio, Skorpio X3, Falcon X3, Kyman, Rhino and Elf – including pistol grip models, and must be purchased with the products from new.

Ease of Care Five-day Service

Repair turnaround is a guaranteed five business days from date of receipt. The five-day service covers manufacturing defects and all materials, parts and labour. Factory upgrades are also included at no additional cost.

Ease of Care Two-day Service

Repair turnaround is a guaranteed two business days from date of receipt. The two-day service covers manufacturing defects, wear and tear, accidental damage (including the stylus), screen protectors and keypads with all materials, parts and labour included. Factory upgrades are also included at no additional cost. Service also includes free shipping to and from Datalogic using an express service.

Ease of Care Overnight Replacement Service

Receive a replacement unit the next business day. The Overnight Replacement service is only available to cover a minimum of 20 devices which must be the same model and configuration (scan engines, keypads, etc). The service covers manufacturing defects, wear and tear, accidental damage (including the stylus), screen protectors and keypads with all materials, parts and labour included. Factory upgrades are also included at no additional cost. Service also includes free shipping to and from Datalogic using an express service.

Standard Warranty

Repair turnaround is typically 10 business days from date of receipt. The standard warranty covers manufacturing defects and all materials, parts and labour. Factory upgrades are also included at no additional cost.

Contract Duration

The contract can last either three or five years with a 12-month service contract available following the end of these contracts.


Comparison of Ease of Care Services

  STANDARD WARRANTY FIVE-DAY SERVICE TWO-DAY SERVICE OVERNIGHT REPLACEMENT
Turnaround time 10 days 5 days 2 days Overnight
Covers defects in materials Yes Yes Yes Yes
Covers defects in workmanship Yes Yes Yes Yes
Covers normal wear and tear   Yes Yes Yes
Covers accidental damage     Yes Yes
Free Express shipping     Yes Yes