The warranty for all Toshiba printers is split into two parts with a warranty for the printer unit and a separate warranty for the thermal print head. These are the Printer Warranty and the Print Head Warranty. These provide their own and separate cover for on-site repair and return to base repair.
Registering Warranty
All hardware has to be registered in order to validate both warranties. The registration is handled by Progressive ID Ltd and takes up to 5 working days.
After the Warranty
After the Printer Warranty has expired Toshiba provide a range of service options to provide maintenance cover. These take the form of on-site and return to base cover.
What's included
The Printer Warranty includes the costs of all call outs, labour and parts used in the repair of the printer - excluding print heads.
On-site call out response time is 8 working hours (best endeavours) based upon the standard working week of Monday to Friday, 9:00am to 5:30pm - excluding public holidays.
Return to base turnaround is 5 to 7 working days (best endeavours) from receipt of the printer to the Toshiba workshop.
| Model | On-site | Return to Base |
| B-SX4 and B-SX5 | 3 months | 21 months |
| B-SX6 and B-SX8 | 3 months | 21 months |
| B-852 | 3 months | 9 months |
| B-SA4 | 3 months | 21 months |
| B-SX600 | 3 months | 21 months |
| B-SV4 | N/A | 12 months |
| B-EV4 | N/A | 12 months |
| B-EP | N/A | 12 months |
| B-SP2 | N/A | 12 months |
| BX range | 3 months | 21 months |

All requests for an on-site call out or a return to base repair are administered by Progressive ID Ltd.
When booking please state the following information:
Call 01892 837722 or email support to request either an on-site visit or a return to base repair.