Service
Toshiba - Toshiba Printer Warranty
Toshiba Printer Warranty
The warranty for all Toshiba printers is split into two parts with a warranty for the printer unit and a separate warranty for the thermal print head. These are the Printer Warranty and the Print Head Warranty. These provide their own and separate cover for on-site repair and return to base repair.
Registering Warranty
All hardware has to be registered in order to validate both warranties. The registration is handled by Progressive ID Ltd and takes up to 5 working days.
After the Warranty
After the Printer Warranty has expired Toshiba provide a range of service options to provide maintenance cover. These take the form of on-site and return to base cover.
What's included
The Printer Warranty includes the costs of all call outs, labour and parts used in the repair of the printer - excluding print heads.
On-site call out response time is 8 working hours (best endeavours) based upon the standard working week of Monday to Friday, 9:00am to 5:30pm - excluding public holidays.
Return to base turnaround is 5 to 7 working days (best endeavours) from receipt of the printer to the Toshiba workshop.
| Model | On-site | Return to Base |
| B-SX4 and B-SX5 | 3 months | 21 months |
| B-SX6 and B-SX8 | 3 months | 21 months |
| B-852 | 3 months | 9 months |
| B-SA4 | 3 months | 21 months |
| B-SX600 | 3 months | 21 months |
| B-SV4 | N/A | 12 months |
| B-EV4 | N/A | 12 months |
| B-EP | N/A | 12 months |
| B-SP2 | N/A | 12 months |
| BX range | 3 months | 21 months |
Terms and Conditions
- Warranty is only applicable to machines that are registered.
- Warranty does not cover the supply of consumables such as thermal print heads, thermal ribbons, printhead cleaners, label stocks, memory cards or batteries.
- Warranty does not cover the use of the equipment with any materials or supplies that have not been approved by Toshiba TEC.
- Warranty does not apply if the user keeps or uses the equipment in environmental conditions that do not comply with the specifications of the equipment.
- Warranty does not cover any service call/repair due to damage caused by accident, misuse, negligence, inadequate maintenance, operator error, label jam, software errors, fire, theft or break in.
- Warranty does not apply if the end user allows any person (other than a person authorised by Toshiba TEC) to undertake any repair, adjustment or modification of the equipment.
- Warranty does not cover failure of the equipment due to incorrect software set-up.
- Warranty does not cover external software and third party hardware.
- Warranty does not cover the running of the machine outside of the specifications of the equipment.
- Warranty cover begins once registration is complete.
How to request a repair
All requests for an on-site call out or a return to base repair are administered by Progressive ID Ltd.
When booking please state the following information:
- Your name, company and contact number
- Serial number(s) for the printer(s)
- Brief details of the fault
Call 01892 837722 or email support to request either an on-site visit or a return to base repair.